Frequently asked questions.

What is Sidecar Agents?

Sidecar Agents is a platform of private AI agents that work on a business’s own documents and systems. It includes the Corporate Brain, a knowledge base that answers staff questions with citations, and Agent Archie, which organises and files documents. Each client has its own isolated environment, hosted on AWS in Australia.

How is this different from sidecar.com.au?

Sidecar is a Brisbane business architecture firm. sidecar.com.au covers its consulting: Diagnosis, Focus Programs and The Way. This site covers the software the firm built from that work. Same company, two offerings.

What is the Corporate Brain?

A private knowledge base built from your organisation’s documents. Signed-in staff ask questions in plain English and get answers grounded in those documents, each with a citation linking back to the source file. Every client has its own Brain.

What does Agent Archie do?

Archie discovers every file across your connected sources, classifies each one for sensitivity and subject, finds duplicates, decides what still matters, names files to your convention and files them where they belong. Then it keeps the estate groomed. It is an optional add-on to the Corporate Brain and is off by default.

Can an agent delete my files or give people access?

No. Archie has no delete operation, and it never gives more people access to anything. No setting changes either rule. Disposing of a file always needs a person’s approval, and a legal hold blocks it.

Where is my data stored?

Your documents, indexes, chat history and audit logs are stored in AWS’s Sydney region. AI answers are processed within Australia, in Sydney or Melbourne.

Is my data used to train AI models?

Sidecar does not train models on your content. The models run on Amazon Bedrock, which does not use customer content to train the models it hosts. Your content is used only to provide the features your organisation has switched on.

Who can see what in the Brain?

The Brain reads only what the connecting account can already see, within the drives and sites an administrator names. On top of that, every document carries one of four sensitivity levels, and each role has a ceiling: administrators up to restricted, consultants up to confidential, executives up to internal. Someone with no role sees public documents only.

What sources can it connect to?

Google Drive, SharePoint and OneDrive through their own consent screens; NAS and SMB shares through an on-premises collector that only makes outbound connections; Synology through its own API; and HubSpot for customer records. All read-only, except Archie filing into SharePoint libraries an administrator has granted one at a time.

Does anything get written to my systems without approval?

No. File moves, permission changes and CRM updates are proposals until the file owner, document controller or named approver confirms them. A proposal that nobody answers is not approved.

Which agents are available?

The Corporate Brain, Agent Archie, and the tender and bid, management reporting and customer retention agents are all available. They are examples of what Sidecar builds; we also create agents specific to how your company operates, on the same foundations.

How do I revoke access?

An administrator can disconnect any source from the Connections screen, which deletes the stored credential straight away. You can also revoke access directly in your Google Account or Admin console, or the Microsoft Entra admin centre.

How do I get started?

Send a short note through the Start here page or email hello@sidecar.com.au. The first step is a conversation about what your business knows and where it lives. Sidecar usually replies within one business day.